“With the right approach, lean management can reduce your field force’s cost, even while improving customer experience. But getting the details right matters…………

Many organizations recognize that they need to improve the productivity of their field forces. The problem is that it’s hard to do. Simply put, there’s a lot to get right—and all the elements of the solution need to work in unison to fully capture the benefits……………………

To address these challenges, many organizations have turned to lean-management techniques—and may be satisfied that they have implemented these effectively. “

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Link: From McKin…